top of page
  • What is QSM Diagnostics?
    QSM Diagnostics is a company that provides pet owners with easy, fast, and accurate bacterial testing services for their pets, both in-clinic and at-home. We offer a wide range of testing kits that can be used by pet owners or veterinary professionals to quickly and accurately identify potential health issues in pets.
  • What are the benefits of using QSM Diagnostics' testing services?
    The benefits of using QSM Diagnostics' testing services include fast and accurate results, easy-to-use testing kits, and unparalleled support and service. By partnering with us, pet owners and veterinary professionals can access the latest in testing technology to help identify and address potential health issues in pets early on, before they become more serious.
  • How accurate are QSM Diagnostics' testing services?
    QSM Diagnostics' testing services are highly accurate, providing reliable results that can help identify potential health issues in pets early on. Our testing kits are designed to be easy to use and provide fast results, ensuring that pet owners and veterinary professionals can make informed decisions about their pets' health quickly and confidently.
  • How can I purchase testing kits from QSM Diagnostics?
    Testing kits can be purchased directly from our website or you can register your clinic to allow clients to purchase on FetchDX. We offer a range of testing kits to meet the needs of pet owners and veterinary professionals, and our customer service team is always available to answer any questions or provide additional support.
  • How can I partner with QSM Diagnostics as a veterinary professional?
    Veterinary professionals can partner with QSM Diagnostics by registering their clinic or purchasing test kits to sell in-office. By partnering with us, veterinary professionals can access accurate and reliable testing that can help them identify and address potential health issues in pets early on, before they become more serious.
  • What types of bacterial testing services does QSM Diagnostics offer?
    QSM Diagnostics offers a comprehensive line of bacterial testing services for pets, including testing for urinary tract infections, respiratory infections, ear infections, and more. Our testing services are available both in-clinic and at-home, making it easy for pet owners to get fast and accurate results.
  • How long are mail-in kits good for?
    It depends on the kit. Ear and wound kits are good for 12 months. Urine kits are good for 36 months.
  • How do I store the kits?
    Kits should be stored at room temperature in a dry location.
  • Will insurance reimburse FetchDx kits?
    As long as a veterinarian prescribes or tells a pet owner to purchase a kit to help diagnose an animal, yes insurance will reimburse the cost the same way that it does for tests performed at the clinic.
  • Why are your ear and urine kits so expensive?
    Our kits are more expensive than competitor products because our kits automatically reflex to run a Culture ID & Sensitivity if any signs of infection are observed. Having the results of a Culture ID & Sensitivity allows you to select the most appropriate antibiotic for you patient. For cost constrained pet owners or if C&S results are already known, veterinarians can purchase Urinalysis ONLY or Cytology ONLY kits. We do not offer these kits to pet owners, they must be dispensed by the veterinarian.
  • What is the shelf life of my OTTER eQ Pseudomonas cartridges?
    The cartridges have a 24-month shelf life from time of manufacture. An expiration date is printed on the shipping package and it is coded into the cartridge. The instrument will not run the test on an expired cartridge.
  • I ran out of my elution buffer solution. Can I use saline?
    No. If you run out of elution buffer tubes, contact QSM Diagnostics to order additional tubes.
  • Should I clean the ear before collecting a sample for analysis?
    Do not clean the ear prior to collecting a sample. The more material collected on the swab the better. Ideally, collect as much material as possible using the QSM™ swab before collecting samples for any other test or removing debris from the ear to inspect with an otoscope.
  • Where is my OTTER power cord?
    The USB cable that is hard-wired in your OTTER EQ acts both as a power supply and for data transfer. Plug the Otter into a USB port on your computer – the Otter must be attached to a computer with the Otter QSM Software installed for you to see your results. You will need to install the software, prior to running your 1st test.
  • Do my OTTER cartridges need to be refrigerated?
    No, the cartridges do not contain biological material. The reaction that occurs on your otter cartridge is electrochemical – similar to the technology used on a glucose strip/glucometer. We recommend storing your cartridges at room temperature.
  • What is the shelf life of my elution solution?
    The elution solution has a 24-month shelf life from time of manufacture. An expiration date is printed on the shipping package and it is coded into the cartridge.
  • Can I use cotton tip swabs instead of the ones that came with the device?
    No. It is critical that you use swabs provided in the cartridge package. If you run out of QSMTM swabs, contact QSM Diagnostics to order additional swabs. Containers of QSMTM swabs are available for order separately to have available in examination areas.
  • What type of maintenance or calibration does the Otter require?
    No maintenance or calibration is required for the OTTER EQ. Each cartridge has an internal reference calibration. If your practice performs regular instrument validation, a reference sample kit is available for purchase from QSM Diagnostics. If you suspect that your instrument is not performing correctly, please contact technical support at QSM Diagnostics.
  • When the OTTER eQ has been run, what is the meaning of the graphs and dots?
    The graph is a scan of the current being measured by the instrument when QSMs react with the sensor surface on the cartridge. The software analyzes the graph to determine the concentration of the QSM in the sample. The graphs are individual measurements being completed by the instrument to determine the concentration of the QSM in the sample.
  • If there are other bacteria or pathogens, will OTTER EQ identify them?
    The Pseudomonas cartridge will only detect the presence of Pseudomonas in your sample and quantify the amount of QSM that is produced. The presence of a mixed infection will not affect Otter’s ability to identify Pseudomonas. At this time, Otter will not identify other pathogens. QSM is currently developing other tests that will expand the number of species detected by a single cartridge.
  • If I previously treated the infection - will it interfere with the OTTER eQ results?
    Due to the stability of pyocyanin (the QSM produced by Pseudomonas), if there is bioactive Pseudomonas present, even if medications are in the sample, the device will detect the bacteria. The medication does not interfere with the quantification. This makes the device a good choice during recheck exams for monitoring response to therapeutics.
  • Is there a limit on how long I can leave the swab in the elution solution?
    As long as the swab is still wet, you can use it wet the sensor on the cartridge and perform the test as normal. If the swab is dry, you will need to open a new elution solution tube and wet the swab in it before wetting the sensor on the cartridge.
  • How many tests will the Otter accommodate in its lifespan?
    10k cartridges without issue.
  • Can you leave the Otter incubator/dry bath on?
    No – Turn it on when ready to use. It heats up quickly to 37 C.
  • What about sensitivity with the Otter Pseudomonas test? Would I still have to send it out?
    You shouldn’t run sensitivity for the ear test because values do not translate from oral (systemic) to topical medications. Most experts agree that you don’t need to run a sensitivity for first-time infection for UTI either. Vets should refer to the latest local antibiogram, which provides suggestions for treatment based on the ID. Antibiotic stewardship committees compile and update these documents at referral hospitals. Soon, these antibiograms will be provided in the Otter dashboard. From the most recent research and dermatologists' discussions, running a culture with sensitivity is not recommended. The culture ID alone is what is recommended, but most reference laboratories do not offer the two tests separately and most of the time and cost is in the culture ID.
  • How do I clean the Otter?
    Clean the Otter with a wet wipe or a cloth wetted with ethanol or similar disinfectant.
  • What do I do with the used Otter cartridges?
    Clean the Otter with a wet wipe or a cloth wetted with ethanol or similar disinfectant.
bottom of page